ALL ORDERS PLACED FOR CHCH RACES MUST BE PICKED UP FROM OUR ILAM ADDRESS - NO POSTAL ORDERS

FAQ

How do I check the availability of a garment?
On our website each garment has a calendar where full availability is viewable. If the date of your event is greyed out/you're unable to click on it, then it is unavailable. If you can click on your desired date then it's 100% available and you should add it to your cart and check out ASAP to avoid missing out!
When I book a rental, what date do I select?
Select the date you'll be wearing the garment and we'll get it to you 1-2 days prior.
I'm located in Christchurch, can I pick up my rental instead of having it posted?
100%! We are located in Ilam and offer a pick up service for our CHCH based customers. At checkout just select "Pick up/drop off" as your shipping option and you will be contacted via text a few days before your wearing date with pick up info.
When do I post my rental back?
We require all rentals to be posted back the next working day after your event. In most cases this is Monday. All you have to do is hand your rental, in the prepaid postage bag provided, over the counter at your local NZ Post Shop so the tracking is activated - super simple!
Do you offer a try on service? If so, how do I book one?
Yes we do! If you're Christchurch based you're more than welcome to come to our location to try on our collection free of charge. You can book your fitting via the link below;
https://borrowthebrands.co.nz/pages/book-a-fitting-online
Can I bring a friend to a fitting or does she have to book a separate time?
Absolutely! The more the merrier - it's always handy to get others opinions so definitely feel free to bring a friend along or come as a group! We can hold groups of up to 5 people.
Can I rent an item for an event/holiday overseas?
Yes of course! We do extended rentals for a fee, which all depends on the length of time that you'll be requiring the garment. For more information flick us an email with your holiday dates and garment of choice.
How much is postage?
Postage is a flat rate of $10. This includes non-signature overnight courier to you, and prepaid non-signature overnight courier bag for you to return your rental to us in.
When is the latest I can place an order for the upcoming weekend?
The postal cut off for weekend rentals is 4.30pm on Thursdays. As posting this late in the week does not leave any extra days to cater for postal mishaps, there is a chance that your parcel may not be delivered in time and you are placing the order at your own risk. This is very unlikely but in the event that an order placed on a Thursday does not arrive in time, we will be unable to provide a refund.
Do I wash the garment before posting it back to you?
Nope - cleaning is on us! Some of our garments are very delicate and we'd hate for them to be ruined by being washed incorrectly, so to avoid the hassle we handle all cleaning ourselves. Makes your life easier too - all you have to do is post/drop it back as is and we'll do the rest!
If I book a rental and change my mind, can I get a refund?
If you contact us to cancel your booking within 24 hours of placing your order, we can fully refund you. If 24 hours have passed we can offer you a store credit equal to the amount paid. If you are wanting to swap your chosen garment for another item in our collection that's super doable so just let us know what you'd like to swap to and we can sort out the difference!
Do you offer postal try ons?
Unfortunately at this stage we don't offer postal try ons, as we require all garments at our location in case they get booked for a rental. We are more than happy to send measurements upon request.
When will my rental arrive?
We aim to get all rentals booked for Fridays/Saturdays posted on either Tuesday or Wednesday depending on whether the garment has been worn the weekend prior and requires dry cleaning. All parcels are posted with overnight courier. For mid-week rentals things are a little different as the turn around time is shorter, but we still aim to get your rental to you at least one day before your event.
What if my rental doesn't fit or I don't end up wearing it?
Unfortunately we cannot offer a refund if your chosen rental doesn't fit/look good. This is the risk you take when hiring a garment, although we feel we provide enough sizing info and photos to help you gage whether or not the garment will be the right size for you! If for some reason you are unable to attend your event/do not end up wearing your rental, we cannot offer a refund.